Question 1

Are your watches authentic?

Accepted Answer

Yes. All our watches are 100% authentic and sourced directly from trusted manufacturers and authorized distributors.

Question 2

Do your watches come with a warranty?

Accepted Answer

Yes. Our watches come with a manufacturer’s warranty that covers any factory defects. 
Warranty duration may vary depending on the brand.

Question 3

Do you offer watch strap replacement?

Accepted Answer

Yes. We offer a variety of watch straps that can easily replace your existing strap to give your watch a fresh new look.

Question 4

How long does shipping take?

Accepted Answer

Shipping times may vary depending on your location. 
Typically, orders are processed within 1–2 business days and delivered within a few days after dispatch.

Question 5

Can I return or exchange a product?

Accepted Answer

In accordance with the Department of Trade and Industry (DTI) Consumer Act of the Philippines, customers may request a return or exchange if the item is defective, damaged, or not as described at the time of purchase.

To be eligible, the item must:
Be reported within 24 hours after receiving the product
Be returned with its original packaging, tags, and proof of purchase

Question 6

Can I return a product if I change my mind?

Accepted Answer

Returns due to change of mind may not be accepted unless the product is defective, damaged, or misrepresented, in accordance with DTI consumer protection guidelines.

Question 7

What should I do if I receive a damaged or defective watch?

Accepted Answer

Please contact us immediately and provide photos of the item and your order details. Our team will review your request and assist you with a replacement or appropriate resolution.

Question 8

Are your watches water-resistant?

Accepted Answer

Many of our watches are water-resistant, but the level of resistance varies by model. Please refer to the product specifications for details.

Question 9

How can I contact your store?

Accepted Answer

You may contact us through our website contact page, email, or our official social media accounts for any inquiries or assistance.

Frequently asked questions